Refund Policy

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Your return and exchange form will be inside your shoebox.

Exchanges

We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.

You must read this before returning any items to us

  • Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
  • Please indicate on your return form whether you want a refund or an exchange.
  • If you are in any doubt please call us before returning an item.
  • The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
  • Please contact us within 30 days of receipt of your goods if you intend to return them. We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
  • We cannot accept parcels that incur duty without recovering the duty from you.
  • Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
  • Returns forms are packed with your shoes inside the inner shoebox. If you are missing your Returns Form, please contact us and we will be able to help.
  • Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
  • If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Returns from the UK and EU

In the UK you can use the prepaid return label with Royal Mail. In the EU you will have a DHL label. In either case please do the following:

Simply attach the supplied return label to the shipping box. The label can be found on your return/exchange form. Please put your completed return form inside the box. The parcel can then be dropped off at any Post Office in the UK, or DHL service area. Please ensure you are provided with a proof of postage.

In the UK you can also arrange a Royal Mail collection using the 'previously purchased' option on the Royal Mail website here: https://send.royalmail.com/collect/youritems.

Returns from the USA and Rest of World

Return your item to the address below, using your preferred service. Please put your completed return form inside the box. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an insured tracked service.

RETURNS
Wildsmith Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES

Refunds for products purchased using a gift voucher

In cases where the product being refunded was paid for or part-paid for using a Wildsmith Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.

Refunds where duty and taxes are not included

If you are buying in the UK or EU all taxes and duties are included in the sale price. We refund these amounts as part of any successful return of the shoes to us. Outside of the UK and EU, taxes and duties are your responsibility and we reduce any refunds by any costs incurred to us.