Refund Policy

If you are not completely satisfied with the items you have purchased, you can return them for a refund or exchange. Please read the following information carefully.

Your returns form will be inside your shoebox.

Exchanges

We are happy to exchange order items if you have a problem with sizing. We will ship the exchanged goods free of charge, but you are still responsible for returning as below. Our exchange policy is limited to one free exchange per order.

Customers in the UK - return options

If you have chosen one of our delivery options which includes a prepaid return label, then you can use Royal Mail to return an item at no additional cost to you.

To use your prepaid return label with Royal Mail:

Simply attach the supplied return label to the shipping box. The label can be found on your return/exchange form. Please put your completed return form inside the box. The parcel can then be dropped off at any Post Office. Please ensure you are provided with a proof of postage.

You can also arrange a Royal Mail collection using the 'previously purchased' option on the Royal Mail website here: https://send.royalmail.com/collect/youritems.

If you did not purchase a prepaid return label:

Return your item to the address below, using your preferred service. Please put your completed return form inside the box. We cannot take responsibility for any loss of a parcel, so we do strongly advise you use an insured tracked service.

RETURNS
Wildsmith Shoes
Old Station Yard
Kingsbridge
Devon
TQ7 1ES

You will only be refunded for the items returned.

In all cases please ensure the following:

  • Please put your return form inside the package - if we don't know who you are, we won't know what to do with the returned package.
  • Please indicate on your return form whether you want a refund or an exchange.
  • If you are in any doubt please call us before returning an item.
  • The items AND box must be returned in the same saleable condition as received. Shoes will not be accepted where there are signs of wear on the sole. We suggest trying shoes on carpet only.
  • Please contact us within 30 days of receipt of your goods if you intend to return them. We reserve the right to provide a gift voucher in place of a refund if goods are not returned within 30 days.
  • We cannot accept parcels that incur duty without recovering the duty from you.
  • Customers are responsible for returning any items and paying any associated costs where a return option has not been specified.
  • Returns forms are packed with your shoes inside the inner shoebox. If you are missing your Returns Form, please contact us and we will be able to help.
  • Please note that any returns received without an exchange/refund form or any paperwork may not be processed as we need to identify the order.
  • If you return a purchase which was accompanied by a free promotional item or items (eg, a pair of free shoe trees) then please note that you must also return the free item. We reserve the right to charge for any promotional items which are not returned.

Refunds for products purchased using a gift voucher

In cases where the product being refunded was paid for or part-paid for using a Wildsmith Shoes gift voucher, we can only provide a refund of the voucher amount in the form of another voucher. No cash refunds for voucher-funded purchases will be made.